Expat Insurance Services

Frequently Asked Questions

We have listed below a number of questions that are often raised when a residence is being insured. If your question is not answered then please do not hesitate to contact our New Protection Finder’s dedicated Sales Team on +44 (0)870 906 3682, they are available Monday to Friday 8:30am to 5:00pm. Mention 1st for French Property

• Can Eurolifestyle  arrange immediate cover ?

Yes ! We are happy to hold cover over the phone for a period of 14 days during which time the fully completed proposal and payment of premium will be required. Remember if you have any queries in relation to the completion of the proposal then the sales team will be happy to assist.

• Does the policy provide Employers Liability ?

Yes ! Our policy automatically provides Employers Liability cover up to €14 million for any domestic staff.

• How much should I insure my Home for ?

For your buildings you need to take into consideration not only the cost of rebuilding the main property but also any outbuildings, swimming pools, boundary walls in addition to solicitors and surveyors fees and demolition costs.
With your contents you need to consider all household goods and personal property within your Home and how much you would have to pay to replace them as new. We do make a deduction for wear and tear for clothing and linen.

• What does “New For Old” mean ?

This means that the item referred to will be replaced for its current value without a deduction for wear, tear or betterment.

• How much do I have to pay in the event of a claim?

Our policies state that you need to pay the first €150 of any claim.

• What should I do in the event that I need to make a claim?

We understand that in the event of an incident occurring then making a claim can be stressful and we aim to make the process of settling a claim as quick and painless as possible.

You should contact our Claims Team as soon as you think that you may need to make a claim, they are available from Monday to Friday 8:30am – 5.00pm on +44 (0)870 906 3682 who will be happy to help you and explain the process that you need to follow Mention 1st for French Property – don’t forget that our Helpline is available outside of normal office hours and the call to them is free.

In the event of a theft, malicious damage, vandalism or loss of property occurring then you must notify the local police station and obtain a crime reference number immediately or within 24 hours of the loss occurring or being discovered.

• Can I pay by Direct Debit?

Unfortunately, at this present time we are unable to offer a direct debit facility. However, we can take payment over the phone and accept cheques directly from you.

We will keep you updated to any change in this facility

• In the event that I need to cancel my cover what do I do ?

If you need to cancel cover then simply notify us in writing for the reason for cancellation and state the date that you need cover to cease from - remember that if your policy is in more than one name then everyone will need to sign the letter !